Refund Policy

This Refund Policy explains how Performance Grappling Ltd ("Performance Grappling", "Company", "we", "us", and "our") actions our commitment to exceptional customer satisfaction, and the terms and conditions under which refunds may be issued for purchases made through the website performancegrappling.com.

Refund Period

Users may reequest a refund within 30 days from the date of the purchase, inclusive of the 30th day.

No Requirement For Reason

Performance Grappling does not require users to specify a reason for their refund request.

Refund Request Process

Users must submit their refund request via email to support@performancegrappling.com. The refund request should include details such as the user's name, order number, and contact information.

Grounds for Refusal

1. Violation of Terms and Conditions. Performance Grappling reserves the right to refuse a refund if the requesting user is found to be in violation of the terms and conditions governing the use of our services.
2. Exploitation of Refund System. Performance Grappling reserves the right to refuse a refund if the request user is determined to be attempting to exploit the refund system for fraudulent purposes, such as obtaining a refund while continuing to use the services provided.
3. Discretionary Refusal. Performance Grappling retains the discretion to refuse a refund for reasons not explicitly stated herein, provided such refusal is consistent with applicable laws and regulations and is made in good faith. This discretionary authority enables Performance Grappling to address unique circumstances or unforseen situations that may necessitate a tailored apporach to refund requests, ensuring fairness and adherence to the company's values. Any exercise of discretionary refusal will be conducted with careful consideration and in accordace with established principles of fairness and equity.

Modification of Policy

Performance Grappling reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on the performancegrappling.com website.

Contact Information

For inquiries or further assistance regarding this Refund Policy, users may contact Performance Grappling at support@performancegrappling.com.

Conclusion

This Refund Policy is governed by the laws of the United Kingdom and shall be interpreted in accordance with such laws.

Effective Date: 27th March 2024

Performance Grappling Ltd